Terms of Service


Contractual Obligations

All dedicated servers and rack space are based upon 12 month terms of use unless noted otherwise*, when you signup for service you are agreeing to lease these services from us for a period of one (1) year from the date of signup. You may cancel your dedicated server or rack space service with us under the following guidelines:

30 Day written notice via our Help Desk in the customer service area.

* Certain products may be offered with a month-to-month contract. These contracts will require a 30-day written notice of cancellation via our Help Desk in the customer service area.

Shared hosting and Dedicated Server accounts that are month to month require the following:

30 Day written notice via our Help Desk in the customer service area.

All accounts are due on the 1st and must be paid no later than the 10th of each month or the account will be deemed delinquent and services terminated by 12:00 pm CST that day. We bill on the 1st of each month and re-bill every 48 hours until the account is brought current or service termination is ordered on the 10th. All accounts will be charged a $25.00 reconnect fee if their services have been terminated for non-payment.

100% SLA

Travail Systems offers a 100% Service Level Agreement the Premium Bandwidth package. The credit you will receive for an outage is important, but we feel the focus needs to be on avoiding outages rather than how to compensate for them.

Travail Systems utilizes a 100% Cisco network consisting of dual Cisco 7206 routers handling the edge routing, dual Cisco 7513 routers handling core routing, and dual Cisco 5513s handling distribution. All Cisco equipment is powered by dual DC power supplies that we keep in stock. Each router is fed by totally diverse DC plants.

Currently Travail Systems utilizes bandwidth from Level (3) (NASDAQ: LVLT) and Yipes. Both connections are fed via diverse entrance and diverse routes. Travail Systems is evaluating other carriers to be added in the future.

For details on our SLA please contact sales@travailsystems.net

Privacy Policy

Travail Systems has created this statement in order to demonstrate our firm commitment to privacy. The following discloses the information gathering and dissemination practices for Web sites operated by Travail Systems including travailsystems.net and travailsystems.com.

Travail Systems collects information when visitors request information or signup and or pay for services. What information is collected and how we use it is described below.

Travail Systems does not share your registration information with third parties, unless you signed up to receive information from our sponsors.

To enter a sweepstake or contest, you may be asked to provide your email address, mailing address and phone number. This information is needed to notify the winner and is not shared with third parties.

We may also use your email address to notify you of new programs and events that we think you will find of interest (unless you requested not to receive information when you entered the sweepstakes or contest).

When you place an order, we need to know your name, phone number, email address, billing address, and credit card type, number and expiration date. This allows us to process and fulfill your order and to notify you of your order status. Your information is treated with the utmost security. Your information is used by Travail Systems and it's agents for the purpose of aggregate identification of our customers. Your personal information will not be sold.

When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. All of the customer data we collect is protected against unauthorized access.

Cookies

Cookies are bits of information that a Web site transfers to an individual's hard drive for record-keeping purposes. The use of cookies is an industry standard practice, which you'll find at most major Web sites. Cookies make web surfing easier for you by saving your preferences while you're at our site or when you return.

In places where the Travail Systems site asks for login information cookies may store your login name and password on your hard drive to eliminate the need for you to enter this information every time it is needed.

Travail Systems also uses cookies to understand site usage and patterns. This may include the use of your registration information to better understand and serve the interests of our users.

What happens if you disable your cookies?

There may be features in our site, which are not accessible without cookies. However, if you want to disable your cookies you can do so in two ways: you can ask your browser to inform you every time a cookie is set and then decide whether to accept it or not, or you can set your browser to automatically deny cookies.

If you ask your browser to inform you of "cookie set" requests and you say "NO" to the cookies, you will get a pop up window for every hit. If you set your browser to automatically deny cookies then you will not see these pop up windows.

IP Address

We may use your IP address to help diagnose problems with our server, and to administer our web site. Your IP address may also be used to gather broad demographic information.

Links to Other Sites

This site may contain links to other sites not operated by or on behalf of Travail Systems. Travail Systems is not responsible for the privacy practices of such web sites.

Advertising

We may use an outside ad company to display ads on our site. These ads may contain cookies. While we use cookies in other parts of our Web site, cookies received with banner ads are collected by our ad company, and we do not have access to this information.

Public Forums

This site may make chat rooms, forums, message boards, and/or news groups available to its users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.

Children's Guidelines

Travail Systems does not specifically target children to register. However, should someone register on our site and tell us they are 12 or younger (where age is asked) they will not be added to our database or sent any information.

Refund Policy

Refunds are not given in full unless notification of intent to discontinue services has been given within the last 30 days AND a charge was made in error. If notification is received during the month, a prorated amount will be refunded within 30 days of the last day of service.


The Terms and Policies are subject to change at any time. We suggest visiting this page from time to time to stay abreast of any changes we might make.